Contact an Organization Participating in the Clinical Trial Representative Program

Your Inquiry

A quick summary of how your inquiry will be handled:

As you’re likely aware, the purpose of this form is to help make it easier for you to get in touch with non-EU organizations that process your personal data in the context of a clinical trial that you participate or have participated in. Given that, any data you submit on this form may be transferred to the foreign organization that you identify in the “Name of the organization that your inquiry relates to” field, above, with the aim of helping resolve your concern. Note that you likely won’t hear any response to your inquiry from VeraSafe directly. Unless the foreign organization specifically authorizes us to respond to you directly, the foreign organization will be fully responsible for handling your inquiry on their own, without any involvement from VeraSafe. We act as a facilitator, and don’t have any way to resolve your inquiry ourselves. We want to help you, but we have no power to force any foreign organization to respond to your inquiry, even if we (you and us) both think they should.

Since VeraSafe has a legal obligation to relay your inquiry to the foreign organization you identify above, your rights to request that we not use your data for this purpose are quite limited. Likewise, please be aware that we have a legal obligation to document how we handle your inquiries, which may prevent us from erasing your personal data upon your request. If you do not want VeraSafe to process your personal data, you must not submit such personal data to us in any way. You can always direct your concern to the foreign organization directly (instead of VeraSafe), and you have no obligation to send your inquiry to VeraSafe.

Examples of inquiries that are not likely to be accepted using this form:

  • Customer service issues
  • Inquiries that don’t provide enough information or context
  • Complaints that involve any threats, abusive language, or delivering legal notices
  • Requests for legal advice
  • Issues un-related to data protection
  • Inquiries directed to organizations that have not appointed any VeraSafe entity or affiliate as their EU Representative

Examples of inquiries that are likely to be accepted using this form:

  • Substantive privacy concerns
  • Inquiries from regulatory agencies
  • Requests to exercise privacy rights