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Introduction and Scope
This Cookie Policy (the “Policy”) is designed to assist you in understanding how and why VeraSafe, LLC (“VeraSafe”, “we”, “us”, “our”) uses cookies and similar technologies (“Cookies”) on our website verasafe.com (the “Website”). This Policy forms a part of the VeraSafe Sales, Marketing, & Outreach Privacy Policy, available at https://verasafe.com/legal-notices/privacy-policy/.
Cookies
A “Cookie” is a small file stored on your device that contains information about your device. As described in more detail below, we use Cookies on our Website for the purposes of enabling customer support tools embedded in our Website, offering certain functionality on our website, personalization (including remembering your Cookie preferences), targeting online advertisements, and usage analytics.
Opting out
You may opt out of non-essential Cookies at any time, by clicking on the green pop-up message that reads “Change Cookie Permissions” at the bottom of your screen.
You can alter the configuration of your browser to reject all Cookies or some Cookies. Note, if you reject certain Cookies, you may not be able to access and use all of the features on our Website. You may also set your browser to send a Do Not Track (DNT) signal. While we recognize that many websites do not respect a user’s Do Not Track preference setting, our Website prevents Google Analytics from tracking a user when we receive a Do Not Track signal. For more information, please visit https://www.aboutcookies.org/ and https://allaboutdnt.com/.
How We Use Cookies on verasafe.com
To Provide You with Customer Support:
We use Zendesk to provide the live chat application on our Website.
The exact Cookies we use for this purpose are as follows:
| Name | Purpose | Duration |
|---|---|---|
| __zlcmid | This Cookie is used to store the visitor’s identity across visits and the visitor’s preference to disable our live chat feature. | 1 year |
| __zlcid | This Cookie is used to identify a device across visits, and also across a single chat session. | Valid until deleted |
| __zlcprivacy | This Cookie is used to store the visitor’s preference to disable live chat, and cease using Cookies. The __zprivacy Cookie is stored across visits. | 1 year |
| __zlcstore (stored locally) | This Cookie is used for Zendesk’s live chat plugin. | Valid until deleted |
| zte2095 | This Cookie is used to enable Zendesk chat load. | Valid for the duration of the session |
| __cfduid | This Cookie is used to reduce the load time of the Zopim chat widget. It is used to override any security restrictions based on the IP address the visitor is using. It does not record any user identification information. | 1 year |
| AWSALB | This cookie is used by Amazon Webservices to encrypt and transfer traffic used by the chat interface between internal services | 7 days |
Tracking your Cookie Preference
The first time you visit verasafe.com, we will ask you for your permission to use Cookies through a pop-up message. We store the following Cookie on your device so that we know the choice you have selected on our cookie consent banner:
| Name | Purpose | Duration |
|---|---|---|
| cookieconsent_status | This Cookie is used to remember if you have consented to the use of Cookies on verasafe.com | 1 year |
Web Analytics:
We use Google Analytics Cookies to collect information about how visitors use our Website.
The exact Google Analytics Cookies we use are as follows:
| Name | Purpose | Duration |
|---|---|---|
| _gat_gtag_UA_91310615_1 | This Cookie tracks visits on our Website. | Valid for the duration of the session |
| _ga | This Cookie is used to store the visitor’s ID in order to distinguish visitors of our Website. | 2 years |
| _gid | This Cookie is used to distinguish visitors of our Website. | 24 hours |
Targeting Online Advertisements and Profiling
These cookies record your visit to our website, the pages you have visited, and the links you have followed.
These Cookies are set by Google. The exact Cookies we use are as follows:
| Name | Purpose | Duration |
|---|---|---|
| APSID | This Cookie is used only for tracking and identification for Google Services. It identifies browser and device information. | 3 months |
| SSID | This Cookie collects information regarding how the user interacts with the website. | 3 Months |
| SID | This Cookie is used for tracking sessions and managing when a user is interacting in a new session. | 3 Months |
| SAPISID | This Cookie is used only for tracking and identification for Google services. It identifies browser and device information. | 3 Months |
To Provide Crisis-Related Alerts:
The alert banner provides important information related to any current crisis.
The exact Cookie we use is as follows:
| Name | Purpose | Duration |
|---|---|---|
| Banner-alert | This Cookie is loaded when the Website loads to determine whether or not to display the alert banner on the Website. | Valid for the duration of the session |
Changes to this Policy
If we make any material change to this Policy, we will post the revised Policy to our Website and update the “Effective” date above to reflect the date on which the new Policy became effective.
Contact Us
If you have any questions regarding this Policy, please send an email to: [email protected] or by postal mail at:
VeraSafe
Attn: Internal Legal Department
100 M Street SE, Suite 600
Washington, DC 20003
USA
You may also contact us by phone at our customer support number 1-888-376-1079 (or if calling from outside the U.S. dial +1-617-398-7067).
We will respond to legitimate inquiries within 30 days of receipt.